Privacy Policy
Effective Date: 04/08/2022
Website: www.willardafrica.co.za
Email: supportwillardafrica@gmail.com
At Willard Africa, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, store, and protect your personal data.
1. Information We Collect
We may collect the following personal information when you use our website or place an order:
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Full name and surname
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Email address
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Contact number
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Delivery and billing address
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Payment information (processed securely by third-party payment providers)
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Order history and transaction details
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Device, browser, and IP address information
2. How We Use Your Information
Your personal information may be used to:
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Process and fulfil orders
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Arrange delivery and provide tracking updates
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Communicate order confirmations and customer support responses
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Improve our website, services, and customer experience
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Prevent fraud and ensure security
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Comply with legal and regulatory requirements
3. Payment Information
All payment transactions are processed through secure third-party payment gateways. Willard Africa does not store or have direct access to your full payment card details.
4. Sharing of Information
We do not sell or rent your personal information. Your information may be shared only with:
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Courier and logistics partners for delivery purposes
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Payment service providers to process transactions
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Service providers assisting with website hosting, analytics, and operations
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Legal or regulatory authorities where required by law
All third parties are required to handle your information securely and lawfully.
5. Data Security
We take reasonable technical and organisational measures to protect your personal information against loss, misuse, unauthorised access, or disclosure.
However, no online transmission is completely secure, and we cannot guarantee absolute security.
6. Cookies & Tracking Technologies
Our website may use cookies to:
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Improve website functionality and performance
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Analyse website traffic and user behaviour
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Enhance your browsing experience
You may disable cookies in your browser settings, but some website features may not function correctly.
7. Data Retention
We retain personal information only for as long as necessary to:
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Fulfil the purposes outlined in this policy
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Comply with legal, tax, and regulatory obligations
When no longer required, your data is securely deleted or anonymised.
8. Your Rights Under POPIA
You have the right to:
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Request access to your personal information
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Request correction or deletion of your data
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Object to the processing of your personal information
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Withdraw consent where applicable
To exercise these rights, please contact us at supportwillardafrica@gmail.com.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date.
11. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact: